Exchanges, refunds and concessions
Exchanges and refunds
Tickets for RWCMD performances cannot be refunded. However tickets
can be exchanged for alternative performances, subject to
availability and provided tickets are returned to us 24 hours
before the event.
For both RWCMD and non RWCMD events, we will
endeavour to re-sell any unwanted tickets for sold out performances
provided tickets are returned to us 24 hours before the
event and there is a waiting list.
Concessions apply to over 60s, students, ex-RWCMD students, under
16s, Friends of RWCMD and disabled customers (you will be asked to
provide ID upon purchase and/or collection).
For the comfort of all patrons we strongly
advise that RWCMD performances are not suitable for children under
2 years (unless otherwise stated).
Free personal assistant and carer
RWCMD is a part
of a national scheme called Hynt that works with theatres and arts
centres across Wales to provide customers with the very best
practice in fair ticketing policy and accessibility.
Hynt cardholders are entitled to a ticket free
of charge (where possible) for a personal assistant or carer at
RWCMD and all the theatres and arts centres participating in the
Visit http://www.hynt.co.uk/en/ or
find a range of information and guidance about the scheme. You can
also find out whether you or the person you care for are eligible
to join the scheme and complete an application form.
Alternatively, please contact our Box
Office on 029 20391 391 to speak to a member of staff about
Time Credits can be used on any of our Richard
Burton Company shows or our Lunchtime concerts. Tickets can be
booked via the Box Office, we need x1 time credit for a ticket to
any lunchtime concert or x2 time credits for a ticket to any
Richard Burton Company show. You can use multiple time credits per
order or you can buy additional tickets at standard prices. If
purchasing over the phone, tickets cannot be sent out as we do need
you to bring your time credits in before we can issue your tickets
- you can do this on the day/evening of the performance that you